A. Your account is active, but it might not be assigned to this partner tier yet. Please contact us via the Partner Portal so we can update your access.

A. Double-check the code exactly as issued (case and dashes). If it includes numbers (e.g., RDI-CORP-3440-XXXX), make sure you’re on the correct registration page. If it still fails, contact us via the Partner Portal.

A. The code should auto-apply when you land on the registration page (look for ?coupon=YOURCODE in the URL). If you don’t see it, paste the code into the coupon field and submit. Still not applying? Contact us through the Portal.

A. Yes. After the primary account is active, the account admin can invite users from the dashboard (Manage Team/Invite Member). If you need this enabled, contact us.

A. Use Forgot Password on the login form. If you don’t receive the reset email within a few minutes, check your spam/junk folder or contact us through the Portal.

A. Reach out via the Partner Portal, and we’ll issue a renewal invite code for your tier and term (1, 2, or 3 years).

A. No problem, don’t complete registration. Contact us through the Portal, and we’ll issue a replacement invite code for the correct tier.

A. Once you’re logged in, you can update profile details on your account page. For organization-level changes (name, website, billing contact), send a request via the Portal.